Return and Refund Policy

Returns

You may request a return within 14 calendar days after receiving your order. To request a return or cancellation, sign in to your customer account and select the relevant order. If you need help, email noruneisland@proton.me with your order number. After telling us you wish to return an item, please send it back within 14 calendar days.

Please contact us before mailing your return so we can provide return instructions. Send returns to:

NORUNE Island
Room 801, Building 23, Yijing Bay
Guangfo New World Manor, Guanghuan Road
Foshan, Guangdong 528226
China

You may inspect an item as you would in a shop. Please return it with any accessories and packaging that came with it, where reasonably possible. If an item has been handled beyond what is necessary to inspect it, we may deduct any resulting loss in value from your refund where permitted by law.

Change-of-mind returns

If you change your mind, you are responsible for paying the return shipping cost. We recommend using a tracked shipping service and keeping your proof of postage. We do not provide prepaid return labels for change-of-mind returns.

Damaged, faulty, or incorrect items

If an item arrives damaged, is faulty, or is different from what you ordered, please email noruneisland@proton.me with your order number and photos of the issue. We will review the issue and arrange an appropriate remedy. If a return is needed because of a faulty or incorrect item, we will cover the reasonable return shipping cost. Your legal rights are not affected.

Refunds

If you return your entire order under this policy, we will also refund the original standard delivery charge. If you chose a more expensive delivery option, the additional cost of that option is not refundable unless required by law.

We will refund you to your original payment method within 14 days after we receive the returned item or you provide evidence that you have sent it back, whichever is earlier. Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

If you would like a different item, please contact us about returning the original item and place a new order for the item you want.

Questions

For any questions about returns or refunds, email noruneisland@proton.me.